How much does it cost to ship my order?
We offer real time shipping rates depending on your address. At the checkout, your shipping cost will be calculated.
I didn't receive my tracking #, where do I get mine?
Please send us an email with your Name & Order # and this request to: firstname.lastname@example.org
How can I track my order?
A tracking number will be provided when your order has been shipped. Please be patient, as tracking information can take a few days to update.
To track the progress of your order, please visit USPS for domestic or DHL for international orders.
Will I have to pay any duties on top of my International order?
Customers have the option to pay Taxes & Duties before delivery, but some countries do require before hand.
Upon delivery, if you do not pay DHL the Taxes & Duties due by your countries customs office your order will be forfeited and not refunded. Please send us an email with any questions regarding International shipping charges you're unsure about.
What if my order is lost, stolen, or damaged?
If you have added insurance to your order using 'Route' at the checkout and your order has been lost stolen or damaged, please file a claim at https://claims.route.com?claims=1 , enter your email and order number & Route will help you with your claim & solve pithing 3-5 business days, international's orders will take up to 10-20 days.
I added Route insurance to my order and it has been stolen, how do I file a claim?
If you have added insurance to your order using 'Route' at the checkout and your order has been lost stolen or damaged, please file a claim at https://claims.route.com?claims=2 , enter your email and order number & Route will help you with your claim & solve pithing 3-5 business days, international's orders will take up to 10-20 days.
My item is lost in the mail, what do I do?
We are not responsible for items that are lost or damaged during shipping. You are also responsible for your order if you enter the wrong shipping address.
Do you ship to my country?
Most likely yes, with a few exceptions. You can proceed to the checkout and our system will let you know.
When will my order arrive?
Your order is packed and shipped within 1-3 days of your purchase. Please advise this when choosing 1-Day Shipping option.
- Average delivery time for domestic orders is 3-7 business days.
- Average delivery time for international orders is 5-10 business days via DHL only. Note that International pick-ups are on Monday & Thursday - this could delay your order.
After your order is shipped from our warehouse, it is out of our hands. We are not responsible for lost packages, missed deliveries or undeliverable addresses.
If you have a question concerning tracking or shipping for domestic orders, please contact USPS.
Returns & Exchanges
We offer exchanges for store credit within 7 days of receiving order on all unworn items excluding sale items. A gift card will be issued upon return of the order & inspection.