FAQ

Here you can find all our Frequently asked questions. Please read them carefully before contacting our support team. Thank you!

**We do not offer refunds or exchanges due to hygienic reasons, we apologize in advance.**

 

Where can I purchase Basic Swim?

Basic Swim is exclusively available at basicswim.com and cannot be purchased elsewhere.

What currency do you charge?

USD.

What payment methods do you accept?

We accept most major credit cards.

Will I have to pay taxes & duties on international orders?

Taxes & Duties are added to your DHL shipping option at check out and will not need to be paid for before arrival - if your shipping checkout has stated "taxes & duties paid". If you are not sure about this, please send us an email and we will let you know. If you are contacted via DHL to pay Taxes & Duties, we are not responsible for them as each country is different - if you choose not to pay them your order will be forfeited and not refunded. We apologize for any inconveniences.

What size am I?

Please see size chart page “HERE"

If you are normally a small, you are a small, etc etc. La Premiere sets have NO 'hardware' (adjustable straps or parts), so adjustability will be by knotting the bikini strap where you'd like them (if needed).

Our bikinis are 'minimal coverage' if not, they will state 'medium or moderate coverage' in the product information.

My bikini doesn’t fit, what do I do?

Unfortunately we do not do returns or exchanges. If your bikini is too big, the easiest fix is to knot it at your desired fit, or take it to your local tailor where you can get a customized fit just for you. 

When will my order arrive?

Your order is packed and shipped within 1-3 days of your purchase. Please advise this when choosing 1-Day Shipping option.

After your order is shipped from our warehouse, it is out of our hands. We are not responsible for lost packages, missed deliveries or undeliverable addresses. 

If you have a question concerning tracking or shipping for domestic orders, please contact USPS.

Taxes & Duties are added to your DHL shipping option at check out and will not need to be paid for before arrival - if your shipping checkout has stated "taxes & duties paid". If you are not sure about this, please send us an email and we will let you know. If you are contacted via DHL to pay Taxes & Duties, we are not responsible for them as each country is different - if you choose not to pay them your order will be forfeited and not refunded. We apologize for any inconveniences.

We ship Monday - Friday, with the exception of USA holidays on California Pacific Time. 

 

How do I track my order?

After your order is shipped, you will receive an email with your tracking number. 

If not, send us an email with your Name and Order # to: support@basicswim.com

My item is lost in the mail, what do I do?

We are not responsible for items that are lost or damaged during shipping.

You are also responsible for your order if you enter the wrong shipping address. Please email us immediately if you enter information incorrectly, we will update your order if it has not been shipped yet. 

Do you ship to my country?

Most likely yes, with a few exceptions. You can proceed to the checkout and our system will let you know.

We are not responsible for any taxes or duties that may be incurred on international orders.

How can I contact you?

Via our Customer Service page.

What is your return policy?

There are no returns, refunds or exchanges. 

ALL SALES ARE FINAL. 

What if I recieved the wrong item?

If you received the incorrect item, please let our customer service team know by contacting support@basicswim.com . Please add your Name and Order # in an email and a member of our Support Team will get back to you as soon as possible.

In the rare case that you received the incorrect item, we will be happy to send you the correct one at no additional cost, along with a return label for the incorrect item.

What if I put in the wrong address?

If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address.

If you provide an incorrect address at the time of the order we cannot guarantee that you will be able to change it. We ship orders quickly.

Do you allow exchanges?

Unfortunately we do NOT accept exchanges due to hygienic reasons. Please shop carefully.

Do you offer Refunds?

We will happily replace a damaged item or reship you an item if you received something incorrectly, but we do not provide refunds. All sales are final.

What if I recieved a damaged item?

We will happily replace a damaged item or re-ship you an item if you received something incorrectly upon arrival.

What if my purchase is lost in the mail?

Basic Swim is not responsible for items that are lost by the mail carrier or by any shipping service. Please contact the designated carrier for support. 

What if my package was returned to sender?

If your package is returned to us for any reason you will be responsible for paying for the package to be sent again.

Do you ship internationally?

Most likely yes, with a few exceptions. You can proceed to the checkout and our system will let you know.

We currently ship from Los Angeles, CA.